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8x8 VS NICE inContact CXone

Compare 8x8 VS NICE inContact CXone and see what are their differences

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8x8 logo 8x8

8x8's VoIP business phone systems deliver affordable, cloud-based voice, video, messaging, and call center solutions, helping you serve customers anytime, anywhere.

NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.
  • 8x8 Landing page
    Landing page //
    2023-09-26
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26

8x8 videos

+ Add

8x8 8x8.com VOIP PHONE SERVICE. STAY AWAY FROM THIS COMPANY

More videos:

  • Review - Provider Spotlight: 8x8, Inc. Cloud Communications Provider
  • Review - YuXin STICKERLESS 8x8 Review | thecubicle.us

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Category Popularity

0-100% (relative to 8x8 and NICE inContact CXone)

8x8

NICE inContact CXone

Communication
51 51%
Communication
49% 49
VoIP
100 100%
VoIP
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Enterprise Communication
67 67%
Enterprise Communication
33% 33

User comments

Share your experience with using 8x8 and NICE inContact CXone. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare 8x8 and NICE inContact CXone

8x8 Reviews

Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
8X8 is a complete suite of cloud communications solutions that has over 1 million business users across the globe. Their software includes include hosted VOIP for business telephony, video conferencing systems, call centre operations and team collaboration tools – all with business intelligence built in.
Source: www.dayonetech.com
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
8x8 is a unified communications platform that’s been around since the PBX telephony days. It did make an attempt to build its own contact center product with features like IVR and CRM integrations at one point, but has since given up and is now reselling Genesys' product.6
Source: www.dialpad.com

NICE inContact CXone Reviews

We have no reviews of NICE inContact CXone yet.
Be the first one to post

Social recommendations and mentions

Based on our record, 8x8 seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

8x8 mentions (3)

  • Sonicwall is blocking traffic, where/how can I see WHY?
    I'm trying to get to login.8x8.com. I can get to 8x8.com, but not the login page. I can get there on my guest wifi. So it's something in my SW blocking it, I just can't figure out what. Source: 12 months ago
  • Spare phone number. How can I make use of it so it can take professional voicemail and so on?
    You could port it into something like Voip.ms, sipharmony.com, or even 8x8.com. Source: over 1 year ago
  • Small Business help
    Systems like 8x8/RingCentral/Vonage or even Voip.ms might be ideal for you. Source: over 2 years ago

NICE inContact CXone mentions (0)

We have not tracked any mentions of NICE inContact CXone yet. Tracking of NICE inContact CXone recommendations started around Mar 2021.

What are some alternatives?

When comparing 8x8 and NICE inContact CXone, you can also consider the following products

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

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