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8x8 Cloud Contact Center VS Genesys PureConnect

Compare 8x8 Cloud Contact Center VS Genesys PureConnect and see what are their differences

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8x8 Cloud Contact Center logo 8x8 Cloud Contact Center

8x8 Cloud Contact Center is a VoIP call center solution.

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • 8x8 Cloud Contact Center Landing page
    Landing page //
    2023-03-23
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

8x8 Cloud Contact Center

Categories
  • Communication
  • Enterprise Communication
  • VoIP
  • Call Center Software
Website 8x8.com
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Genesys PureConnect

Categories
  • Communication
  • Enterprise Communication
  • Customer Support
  • Customer Communication Management
Website genesys.com
Edit details

Category Popularity

0-100% (relative to 8x8 Cloud Contact Center and Genesys PureConnect)

8x8 Cloud Contact Center

Genesys PureConnect

Communication
38 38%
Communication
62% 62
VoIP
100 100%
VoIP
0% 0
Customer Support
0 0%
Customer Support
100% 100
Enterprise Communication
33 33%
Enterprise Communication
67% 67

User comments

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What are some alternatives?

When comparing 8x8 Cloud Contact Center and Genesys PureConnect, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Genesys Engage - Contact Center Operations

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