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31West VS Canny

Compare 31West VS Canny and see what are their differences

Agiliron
Omni-Channel SaaS Solution Suite for Retail, Wholesale & eCommerce businesses featured
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31West logo 31West

Call Center Services Outsourcing - 31West is one of the top call center outsourcing companies in the USA. Our contact center helps businesses enhance customer experience, reduce cost, increase revenue & build customer loyalty.

Canny logo Canny

Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
  • 31West Landing page
    Landing page //
    2023-06-14
  • Canny Landing page
    Landing page //
    2023-09-14

31West videos

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How to Audit a Customer Support Call (31West Knowledge Series)

Canny videos

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How to Collect Customer Feedback Using Canny.io

Category Popularity

0-100% (relative to 31West and Canny)

31West

Canny

Customer Feedback
1 1%
Customer Feedback
99% 99
Call Center Services
100 100%
Call Center Services
0% 0
User Feedback
0 0%
User Feedback
100% 100
After Hours Call Center
100 100%
After Hours Call Center
0% 0

User comments

Share your experience with using 31West and Canny. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare 31West and Canny

31West Reviews

We have no reviews of 31West yet.
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Canny Reviews

18 Best Idea Management Software to Facilitate Innovation 2023
Canny is an AI tool that helps teams capture, organize, and analyze product feedback so they can better understand what their customers want to see. Canny allows you to add relevant company data from other work tools, categorize feedback based on use cases, and filter the requests you see rolling in so no customer request goes untouched.
Source: clickup.com
30+ Customer Feedback Tools comparison
The coverage rate metric measures the percentage of users that have provided you with feedback. UserVoice reports that at least 15% coverage rate is considered satisfactory with typical rate ranging up to 50%. While Canny customers see a typical rate of 5%.
Source: clearflask.com

Social recommendations and mentions

Based on our record, Canny seems to be more popular. It has been mentiond 41 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

31West mentions (0)

We have not tracked any mentions of 31West yet. Tracking of 31West recommendations started around Mar 2021.

Canny mentions (41)

  • Affordable product management tool to track OKR and product roadmaps
    This is a slightly different feature set, but being more customer feedback centric rather than OKR centric might be worth considering: https://canny.io/. Source: 5 months ago
  • Feedback SaaS platform dedicated to Flutter - rate my idea
    Solutions like canny.io makes >$2M in ARR. My aim is to create product combining some features from canny and wiredash. Source: 5 months ago
  • Feedback SaaS platform dedicated to Flutter - rate my idea
    Researched the market and found https://wiredash.io/ - which is great tool, but it costs so much. 99 usd monhtly is.... 5 hours of work in Poland, where I live. Also I want to share project roadmap with my users inside it. Something like https://canny.io/ integrated into app. Source: 5 months ago
  • Ask HN: Who is hiring? (November 2023)
    Canny | Software Engineer | REMOTE | Full-time | https://canny.io Canny helps software companies keep track of feature requests to build better products. * Early-stage startup, 17 person team, $3m+ annual recurring revenue * 100% remote, distributed across US, Canada, Spain, Turkey * Bootstrapped and profitable https://careers.canny.io/?utm_source=hn Why work at Canny: https://canny.io/blog/work-at-canny/. - Source: Hacker News / 6 months ago
  • Creating a task from template without selecting the list
    Please don't ask me to raise this on canny.io, this is not a feature request. I just want to know you either already know about it, or you will take this info and create your own task to sort it out. Neither should you ask me for screen images as this is a obvious issue found after a few minutes of playing with the functionality. Source: 7 months ago
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What are some alternatives?

When comparing 31West and Canny, you can also consider the following products

ClearFlask - Open-source Product Feedback Tool with a Public Roadmap and Announcements.

Upvoty - User feedback in 1 simple overview 🔥

Fider - Fider is an open source, cross platform and free to use customer feedback platform for companies...

Nolt - A fast & beautiful way to collect user feedback

productboard - Beautiful and powerful product management.

hellonext.co - User feedback, feature voting, & roadmap for product management.

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