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Botgenuity VS Brainwave

Compare Botgenuity VS Brainwave and see what are their differences

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Botgenuity logo Botgenuity

Boost your business with cutting-edge AI chatbots! Plug in your data for a personalized, no-code chatbot experience, multilingual support, and seamless integration.

Brainwave logo Brainwave

AI Agents on demand for Customer Service.
  • Botgenuity
    Image date //
    2024-05-03
  • Botgenuity
    Image date //
    2024-05-03
  • Botgenuity
    Image date //
    2024-05-03
  • Botgenuity
    Image date //
    2024-05-03
  • Botgenuity
    Image date //
    2024-05-03
  • Botgenuity
    Image date //
    2024-05-03

Botgenuity is an AI chatbot building platform that enables the creation of conversational chatbots designed to automate and personalize customer service. Users can integrate their company’s help documents, web pages, or internal content, allowing the chatbot to provide instant answers around the clock. Botgenuity offers the flexibility to deploy these chatbots on websites or integrate them with platforms like Slack and over 2000 other APIs through Custom Tools. This platform democratizes chatbot creation, making it accessible for enhancing customer support and various other use cases.

  • Brainwave Landing page
    Landing page //
    2023-08-03

Hello, SaaSHub Community 👋 We - Albert, Vlad, and I (Javier) - are thrilled to present Brainwave.

In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions.

❌ Problem

Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts.

✨ Our Solution

Our Automatic Answering Bot:

  • Enhances your existing bot's efficiency by 2-3x, increasing containment to 70-90% by learning from your FAQs, website, and text training.
  • Provides precise answers, ensuring customer satisfaction.
  • More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or scheduling meetings.

⚙️ How It Works

  • We start with an initial call to understand your needs, supporting multiple languages and integrations. If you prefer, you can handle the configuration and reach out to us when needed.
  • We present an automatability report with real backtest results using our bot and propose a tailored solution.
  • We offer a 1-month pilot phase where we customize integrations and features specifically for your needs. You can relax, there's no engineering lift from your end.
  • We proceed to an official rollout with our solution set, which will then become entirely self-served.

🙏 Our Ask

  • If your team is swamped with support tickets (over 50 tickets daily with a minimum of 2 customer support agents), let us assist you by scheduling a call with us.
  • If you know someone who could benefit from our solution, please connect us at javier@brainwave.so.

Thank you!

Botgenuity

Website
botgenuity.com
Pricing URL
Official Botgenuity Pricing
$ Details
freemium $19.0 / Monthly
Platforms
Web
Release Date
-
Edit details

Brainwave

Website
brainwave.so
Pricing URL
Official Brainwave Pricing
$ Details
freemium $19.0 / Monthly (1 seat, 2000 queries, Brainwave Branding)
Platforms
-
Release Date
2023 June
Edit details

Botgenuity features and specs

  • Widget Customization: Personalize the look of your chat widget to align with your brand, choosing your own colors and messages for a seamless integration with your site's design.
  • Chat History: Retain and review past interactions with our chat history feature, providing you with valuable insights into customer conversations. This record lets you analyze queries, feedback, and your bot's performance over time, enhancing your ability to refine and improve the chatbot experience.
  • Notifications: Stay promptly informed with real-time notifications for key chatbot interactions. This feature keeps you in the loop on customer engagement, alerting you to new messages or actions that require your attention.
  • Webhooks: Integrate custom workflows and third-party services seamlessly with our webhooks feature. Trigger actions or notify external systems in real-time when specific events occur within your chatbot conversations.
  • Collect & export leads: Automatically gather lead information right from the conversation's start, with an option for the chatbot to request contact details if human assistance is needed. Export these leads with ease to nurture and expand your customer base. Automatically gather lead information right from the conversation's start, with an option for the chatbot to request contact details if human assistance is needed. Export these leads with ease to nurture and expand your customer base.
  • Custom Tools: Custom Tools allow users to define functions for model responses, enabling chatbot integration with external APIs, conversion of natural language into API calls, and extraction of structured data from text for versatile applications.
  • Auto source refresh: Keep your chatbot's knowledge base up to date with auto updates. This feature allows you to refresh the information your bot uses to respond to queries, ensuring accuracy and relevance based on the latest content or data you provide.
  • PII anonymization: Ensuring GDPR compliance through detection and anonymization of 170+ personal information entities in 80 languages.
  • Multilingual: The chatbot features multilingual capabilities, supporting an impressive array of around 100+ languages.
  • White Labeling: Elevate your AI chatbot's presence with a custom domain, offering a seamless and branded communication experience for your customers.
  • AI to Human Handover: If an AI chatbot can't help or if a customer requests a person, it prompts users to submit details for seamless human follow-up.
  • GDPR Compliant: We're fully GDPR compliant. Ensuring your end user data is secure and private, and remains that way.
  • Data Protection: All your data is secured using bank-level encryption (AES-256) and is never utilized for training AI models.
  • GPT-3.5 & GPT-4 models: Select the language model that aligns perfectly with your needs, ensuring an optimized experience for your unique requirements.

Brainwave features and specs

  • Text-based responses: Yes
  • Lead Collection: Yes
  • Meet Scheduler: Yes

Botgenuity videos

+ Add

How to make an appointment booking chatbot using GPT-4

More videos:

Brainwave videos

+ Add

Brainwave Shots - My Honest Review

More videos:

  • Review - Billionaire Brainwave Theta Waves ⚠️ THETA WAVES SECRET ⚠️ Honest Billionaire Brain Wave Review
  • Review - BrainWave app Review

Category Popularity

0-100% (relative to Botgenuity and Brainwave)

Botgenuity

Brainwave

Code-Free Chatbot Builders
100 100%
Code-Free Chatbot Builders
0% 0
AI
22 22%
AI
78% 78
AI Chatbot
100 100%
AI Chatbot
0% 0
Chatbots
0 0%
Chatbots
100% 100

Questions and Answers

As answered by people managing Botgenuity and Brainwave.

What makes your product unique?

Botgenuity's answer

Botgenuity is an AI chatbot building platform that enables the creation of conversational chatbots designed to automate and personalize customer service. Users can integrate their company’s help documents, web pages, or internal content, allowing the chatbot to provide instant answers around the clock. Botgenuity offers the flexibility to deploy these chatbots on websites or integrate them with platforms like Slack and over 2000 other APIs through Custom Tools. This platform democratizes chatbot creation, making it accessible for enhancing customer support and various other use cases.

Brainwave's answer:

More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or scheduling meetings.

Why should a person choose your product over its competitors?

Brainwave's answer:

Conducts the required actions promptly when specific conditions are met, such as saving a contact email from an interested prospect.

How would you describe your primary audience?

Brainwave's answer:

B2B/B2C or Fintech SaaS companies teams swamped with support tickets (over 50 tickets daily with a minimum of 2 customer support agents).

Which are the primary technologies used for building your product?

Brainwave's answer:

React.js, Node.js, Langchain, Machine Learning

What's the story behind your product?

Brainwave's answer:

we have experienced the pains by ourselves of solving hundreds and even thousand of tickets in our previous experiences, and it slowed down us a lot in continuing innovating.

User comments

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What are some alternatives?

When comparing Botgenuity and Brainwave, you can also consider the following products

Chatbase - Build a ChatGPT-like chatbot from your knowledge base.

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